Client Experience Guide

Client Experience Guide

19.00 39.00

Ever wonder why you keep hearing about a “client experience”? What does that even mean? Are you just starting out or have been in the photography business a bit but not sure what all you should be doing to serve your clients?

This comprehensive, how-to guide will walk you through building an irresistible client experience from the first hello to delivery of services and beyond. Within the 17 pages, you will learn how to flood your business with personality, set client expectations, master the art of the email, manage difficult clients and transform your website into an occasion for encounter, not just a place of transaction. Complete with detailed examples, helpful Pro Tips and actionable next steps, this guide will help you to turn every step in your process into a “wow factor” that clients will be talking about for years to come. As a bonus, get 50% off your first year with my recommended client management system!!! A total game changer to level up your business and feel like a boss!

Due to the digital nature of this product, there are no refunds.

What People Are Saying:

“Betty!! 
Honestly, this guide is rooted in serving our clients but it contains so much more. From how to start your business right from the beginning to deal with clients that aren't the easiest. This is going to be helpful for photographers from all stages of business! The reminder that systems need to be in place so that ALL clients have the same experience with each of our brands! 

The guide is seriously worth every penny. I know I'm going to use it and go back to it so much as I kick off this new year. I love how real and honest you are, and honestly, I appreciate that if you have to reshoot, not necessarily doing it for free because it still costs you time and money to time and edit images, and travel to shoots. Seriously, a game changer. Everyone needs this, ESPECIALLY with a beginner in mind.”

- Emily Matteson Photography

“Betty,

Honestly, this is amazing!! So well written and you touch on so many good topics!!! I love how you talk about setting boundaries and sticking to them. This is so important and I have found this to be a huge game changer in my business. The next thing was the pricing. This is such a hard topic in our industry because everyone charges differently. I like that you touch on the fact that your pricing reflects your worth and to never apologize for it. I have struggled with pricing a lot in my journey and it makes me feel good hearing another photographer say this!! One thing you talked about that was really big for me was getting your clients from DM to email. I have used dm/messenger for the last few years. I think implementing this will be huge, and I loved all the examples you gave to do so.”

- Kelsey Robinson

“THIS. IS. SO. USEFUL!!!”

-Harper Grace Photo

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